We’re here to help.
At NOVEC Energy Solutions, we’re committed to putting our customers first every day. Founded by the member-owned electric utility, NOVEC, we carry forward the heritage of customer service that has made us a top-rated utility nationally for customer service and support.
Take a look at the frequently asked questions about Starting, Stopping, and Transferring Your Service below. And if you need further assistance, we’re just a phone call away. We’d love to speak with you.
How do I start using Novec for my Natural Gas?
Moving or Transferring Service
How do I move my service to a new address?
If you’re moving within our five-state service area, don’t let moving disrupt your savings on natural gas.
First, be sure your new location has natural gas.
Then, contact your local utility and arrange for gas service at your new home. If you’re staying within the service area of your current local utility, you often can transfer your existing account to your new home.
How do I cancel my service?
We don’t want you to cancel, but if you feel that it’s necessary, please give us a call at 888-627-7283 and we will process the cancellation for the next effective date that your local utility allows.
Is there a cancellation fee?
We are confident you will love our service and that is why effective April 1, 2020, there are no early termination fees if you enroll after this date.