Privacy Policy

We Take Your
Privacy Seriously

At NOVEC Energy Solutions “NES” we take our customers’ concerns about privacy very seriously. Information herein describes our Privacy Policy “Policy” regarding information received from you and about you via our website, phone call or other interactions with NES. The intention of this Policy is to protect your privacy and ensure that your personal information is handled in a safe and responsible manner.

Customer information

NES will maintain the following personal information from you if you choose to A. Enroll as a new customer or B. Renew as an existing NES customer, all of the following (but not limited to): your name, billing, and service address (if different), phone number(s), email address, account number(s) of your natural gas account. This information is transmitted via a secure Web form to NES for enrollment verification and confirmation purposes.

Changes to the Policy

NES reserves the right to update or revise this Policy at our sole discretion. Please check the policy periodically for any changes. You accept the changes to this policy with your continued use and browsing of this website.


You are responsible for maintaining the secrecy of your account information. Please be careful and responsible whenever you are online. Do not share your account information with others.

Personal Information

NES does not share personal information provided to us through our website or marketing campaigns (name, address, phone number, utility account numbers, etc.) with parties other than your natural gas account number, name, and address as needed to enroll, renew or upgrade your account.

We only use such information to enroll and provide important updates and information to you about your account with NES.