We’re here to help.
At NOVEC Energy Solutions, we’re committed to putting our customers first every day. Founded by the member-owned electric utility, NOVEC, we carry forward the heritage of customer service that has made us a top-rated utility nationally for customer service and support.
Take a look at the frequently asked questions about Billing & Payments below. And if you need further assistance, we’re just a phone call away. We’d love to speak with you.
Billing & Payments
Will I receive a separate bill from Novec Energy Solutions?
No! Your local utility will continue to meter your gas, send you a bill, and process your payments. You’ll also call your local utility if you have questions about construction or repairs.
What will change is that NOVEC Energy Solutions will be the gas supplier to your utility and the price you pay for that gas will change.
When you pay your gas bill, you’re actually paying for two different services:
- Your Gas Service: Your local utility maintains the gas lines in your city and to your home, meters usage, and handles billing. One set of charges on your bill covers the cost of providing service to your home or business.
- Buying the Gas Itself: The natural gas that heats your home, powers your water heater, and cooks your food has to be purchased and routed to your home. That’s what we at NOVEC Energy Solutions do for you.
When should I expect to see NOVEC Energy Solutions reflected on my bill?
Typically, it takes 30-45 days from the date of enrollment to see NOVEC Energy Solutions reflected on your bill.